Fluxx Tech
AC and appliance service companies, solar installers, pest control, security system installers, equipment suppliers and maintenance contractors all manage technicians in the field. Without a system, jobs are assigned on calls, details get lost on WhatsApp, and customers keep asking “When will the technician arrive?”
Field service management software organises the entire job, from request to completion and invoice.
Core features
Feature | What it does |
Job requests | Capture service requests from calls, website, WhatsApp |
Scheduling and dispatch | Assign jobs by location, skill and availability |
Mobile app for technicians | Job details, directions, checklists, status updates |
Photos and signatures | Proof of work and customer sign-off |
Parts and inventory | Track spares used on each job |
Customer notifications | WhatsApp or SMS updates: assigned, on the way, completed |
Invoicing and payments | Generate bills and collect payments on site |
AMC management | Track annual maintenance contracts and schedule visits |
Reports | Jobs completed, response times, technician performance |
Benefits
• Faster response and fewer missed jobs
• Clear records of every visit
• Fewer disputes with photos and signatures
• Better technician productivity
• More AMC renewals with automatic reminders
• Happier customers with real-time updates
Ready-made or custom?
Ready-made tools suit standard service workflows. Custom software makes sense when you need specific job types, pricing rules, integration with billing or ERP, or your own branded customer app.
Implementation tips
• Start with job requests, scheduling and the technician app
• Train technicians with short, practical sessions
• Keep job forms simple
• Add inventory, AMC and invoicing in later phases
Frequently asked questions
Do technicians need smartphones? Yes, a basic Android smartphone is usually enough.
Can customers book service online? Yes, through a website form, WhatsApp or a customer app connected to the system.
Does it work without internet? Good apps allow offline updates that sync when connection returns.
